People Management Challenges SHRM and Flexible Workforce Case Study Questions this case has 4 questions, each question 600 words minimum. LECTURE 1 COVERS

People Management Challenges SHRM and Flexible Workforce Case Study Questions this case has 4 questions, each question 600 words minimum. LECTURE 1 COVERS THESE AREA Z:CRITICAL PEOPLE MANAGEMENT
ISSUES
Case study issues
Lack of communication network between
airports and plane
Internal organizational operations design –
people related issue
Plane maintenance – people related issue
Communications problem – lack of training
Lack of coordination
between different sections in the aiport
Insufficient full time staff to handle the queue =
use of flexible fringe
Lack of customer care – causing them
inconvenience and wasting time for queing
Argument between customer and staff – poor
customer relations training
Computer screens not working – operations &
HR poor teamwork and collaboration among
the workforce
Workforce composition – not diverse even
though the company serves a diverse customer
base.
Recruitment & selection issue
Lack of commitment & motivation among the
full time staff – supervisor Poor management
competency
Using employee survey – feedback from
employees should have been done long ago.
Now the damage has already taken place and
company image tarnished
Cooperation between the SHRM function and
the top business generating management in
order to effectively meet business related
challenges
Learning points
1. People management challenges and
possible SHRM sties to address such
challenges – refer to lecture 1
2.
Critical analysis of operational problems &
people related problems. Does it stem only
from poor SHRM or are the issues deeper to
organizational level? If so what can SHRM &
leadership do about it? Other lectures on
HR activities can be used to get the material
but only give an overview of each function.
Also very important to discuss the business
savvy knowledge HR must have to influence
top management.
3.
Performance Management
Importance of having an effective PM
system in place
Define PM and the role it plays to support
business success
Relate it to the issues highlighted in the
case and how an effective PM system can
help resolve such issues.
Discuss the problems associated with PM
that the organization must consider and
ensure that such areas are corrected.
Slides no 21 to 27 in Lecture 4.
4. Critical Evaluation of strategy for using a
flexible workforce. Define the term “
flexible workforce” What are the benefits
and problems associated with organizations
using such a workforce. Why has the
incidence of using this type of arrangement
becoming more popular?
Diversity management – what does this
mean? What is the business case for diversity
and how can management reap the best
outcomes from using a diverse workforce?

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