Capella University Wild Dog Coffee Co Process Improvement Plan Paper OVERVIEW: Develop a 7-page process improvement plan for a provided scenario or a busin

Capella University Wild Dog Coffee Co Process Improvement Plan Paper OVERVIEW: Develop a 7-page process improvement plan for a provided scenario or a business and process of your choice, using data to support your recommendations.

RESOURCES:

Anderson, C. (n.d.). What is a standard operating procedure (SOP)? Retrieved from https://www.bizmanualz.com/save-time-writing-proce…
ASQ. (n.d.). Data collection and analysis tools. Retrieved from http://asq.org/learn-about-quality/data-collection…
Becker, C. M., & Glascoff, M. A. (2014). Process measures: A leadership tool for management. TQM Journal, 26(1), 50–62.
Desai, K. J., Desai, M. S., & Ojode, L. (2015). Supply chain risk management framework: A fishbone analysis approach. S.A.M. Advanced Management Journal, 80(3), 34–56.
Worley, C. G., Williams, T., & Lawler, E. E. (2016). Creating management processes built for change. MIT Sloan Management Review, 58(1), 77–82.

INSTRUCTIONS:

Scenario: You are one of three owners of Wild Dog Coffee Company. Your background is primarily in operations. Your business partners’ backgrounds are in marketing and sales. While they are working on the external aspects of the business that will bring customers in, you are focused on making the internal customer-facing processes as efficient as possible. You are preparing an analysis and recommendations that will help manage a core process improvement for the successful opening of a second location.

Your boss, a director, has tasked you with a process improvement project. She is relying on you to prepare an analysis and recommendations that can be presented to the executive team of the company.

Include the following in your process improvement plan:

Assess the steps for a selected process.
Develop a flowchart showing the process’ steps. You may include as many steps as are relevant for your selected scenario.
If using Wild Dog Coffee Company, show the steps for preparing an espresso beverage (for example, latté, cappuccino); there are two steps that must be included: (1) order is submitted and (2) beverage is handed to the customer. Hint: You may want to visit a local coffee shop to observe the beverage preparation process.
Prepare a procedure documenting the selected process. At a minimum, the procedure must document the following for your selected process:
Metrics. Identify at least two metrics that will be useful in determining how well the new process is performing. Be sure to identify the target value of the metric and how you will measure it.
For Wild Dog Coffee Company, it could be how well the beverage preparation process is performing. A third metric is already identified for you: order delivery time. (This is the time between when the order is submitted and the time the beverage is handed to the customer.)
Procedure. This section describes each step of the process.
For Wild Dog Coffee Company, your procedure should be titled, “Espresso Beverage Preparation Process.” Be sure to include order submittal and handing the beverage to the customer as part of the procedure.
Purpose (of the procedure). This section describes what the procedure is intended to do.
Analyze data for process changes for a selected process. Respond to the following questions:
Is the process centered? Provide the results of your calculations and the rationale for your decision by thinking about the process capability.
Is the process capable at 3-sigma? Provide the results of your calculations and the rationale for your decision by thinking about the process capability index.
Is the process in statistical control? Provide the appropriate numbers and the rationale for your decision using a control chart for individuals.
For Wild Dog Coffee Company, analyze the Beverage Service Times [XLSX] data. This data is for 50 beverage preparation events and was collected using their order processing system. Each individual order gets a time-stamp when it is placed and again when the beverage is handed to the customer. The senior barista thinks the beverage delivery times should range between 2 and 3 minutes. The known process standard deviation, which has been calculated on an on-going basis, is 0.5903 minutes.
Analyze the cause and effect of process variances.
Brainstorm possible sources of variation to create a cause-and-effect diagram to help analyze potential sources of variation in the espresso beverage preparation process at Wild Dog Coffee Company or for your selected business’ process. Your diagram must include at least four of the “6 Ms” (that is, management, manpower, method, measurement, machine, materials).
Recommend quality and customer service improvements for a selected process.
Detail the results of your analysis for Wild Dog Coffee Company or your selected business’ process to substantiate your recommendations.

Requirements:

The process improvement plan is to be a minimum of 7 pages, not including the title, reference, and appendix pages.
Use a process improvement plan template of your choice.
The process improvement plan is a professional document and should therefore follow the corresponding MBA Academic and Professional Document Guidelines (available in the MBA Program Resources), including single-spaced paragraphs.
In addition to the title and reference pages, include the following in the appendix:
Flowchart.
Procedure.
Detailed results of order delivery time analysis.
Cause-and-effect diagram.
Use American Society for Quality (ASQ) data analysis tools and 2–3 additional scholarly or academic sources where applicable.
Use APA formatting for citations and references. 6/18/2019
Process Improvement Plan Scoring Guide
Process Improvement Plan Scoring Guide
CRITERIA
NON-PERFORMANCE
Assess the steps for a
selected process.
BASIC
PROFICIENT
DISTINGUISHED
Does not identify the steps for Identifies but does not
a selected process.
assess the steps for a
selected process.
Assesses the steps for a
selected process.
Assesses the steps for a selected
process and identifies key steps
relevant for the scenario within the
process flowchart.
Prepare a procedure
documenting a selected
process.
Does not explain a procedure
documenting a selected
process.
Explains but does not
prepare a procedure
documenting the
selected process.
Prepares a procedure
documenting a selected
process.
Prepares a procedure documenting a
selected process and summarizes its
purpose, the steps, and metrics
measuring performance.
Analyze data for process
changes for a selected
process.
Does not describe data for
process changes for a
selected process.
Describes but does not Analyzes data for process
analyze data for
changes for a selected
process changes for a process.
selected process.
Evaluates data for process changes for
a selected process, including sources to
support rationale.
Analyze the cause and
effect of process variances.
Does not describe the cause
and effect of process
variances.
Describes but does not Analyzes the cause and
analyze the cause and effect of process variances.
effect of process
variances.
Evaluates the cause and effect of
process variances, including
management, manpower, method,
measurement, machine, and materials.
Recommend quality and
customer service
improvements for a
selected process.
Does not identify quality and
customer service
improvements for a selected
process.
Identifies but does not
recommend quality
and customer service
improvements for a
selected process.
Recommends quality and
customer service
improvements for a selected
process.
Recommends quality and customer
service improvements for a selected
process and summarizes key points to
support recommendations that meet the
business’ goals.
Write coherently to support
a central idea with correct
grammar, usage, and
mechanics as expected of a
business professional.
Writing does not support a
central idea. Does not use
correct grammar, usage, and
mechanics as expected of a
business professional.
Writing supports an
idea but is inconsistent
and contains major
errors of grammar,
usage, and mechanics.
Writes coherently to support
a central idea with correct
grammar, usage, and
mechanics as expected of a
business professional.
Writing is coherent and consistently
appropriate, using evidence to support a
central idea and with correct grammar,
usage, and mechanics as expected of a
business professional.
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