Abraham Lincoln University Specific Skill Set Essay Reflect on how your education and course work has prepared you for internship. Respond to the following
Abraham Lincoln University Specific Skill Set Essay Reflect on how your education and course work has prepared you for internship. Respond to the following prompts in your post:1. Are there specific courses that you feel have made an impact or are there specific skill sets you gained as a student that are serving you well on internship? Identify the courses and/or skill sets and share specific examples of what you learned and how it has helped you. Provide examples to support your statements.2. Identify 2-3 gaps or knowledge/skill sets that you didnt come prepared with. How could these have assisted you on internship? Describe the strategies you are using to compensate for not having the knowledge or skill sets. Provide examples to support your statements.3. Looking back at the goals you have set for yourself, what progress have you made? What obstacles have you encountered and what have you done to address them? Has your experience changed your goals and how? What steps will you take to continue to work towards your goals? What additional resources would support you in making progress toward your stated goals? Advanced Week 2 Reflection 1
Part I
1. Introduce yourself, your campus and your major. Describe your internship organization
including name, industry segment, location, size of organization (example: number of employees,
net profit, or units sold etc.), and clientele or audience served. Also, describe the work place
environment or atmosphere in your own words. In this description, include your place in the
organization, for example: what department are you placed in? To whom do you report? Provide
illustrative examples to support statements.
My name is GGGG and I am currently a senior studying Hotel & Lodging Management
at the XXXX campus. For this internship, I am interning with Y Restaurant as an assistant of
manager and front desk. We are 7 people in total. The restaurant located in Fall River,
Massachusetts. Y Restaurant has both American Chinese food and traditional Chinese Sichuan
cuisine, so the guests here are Americans who love Chinese food, as well as nearby Southeast
Asian immigrants and students. I will introduce this popular Chinese restaurant and my
internship following.
Although the Y is not a big restaurant, the cooperation between the employees and
the managers work arrangements are very organized. All the employees have the pleasure of
welcoming new and returning guests to enjoy the meals that are made fresh, daily, and with a
lot of love. Most of the guests who want to dine in are Chinese and Cambodian, because many
of the Y special dishes require unique heaters and container. Y cuisine also served some
popular Chinese desserts such as bubble milk tea, red bean paste ball, coconut pudding, and
taro sago. The restaurant provides dine in, delivery, and take out service, which gives the
customers more convenient. However, the spread of the COVID 9, and the restaurant decided
to only take out and pick up, which reduced the contact between employees and guests. The
target market customers are the students near by, and people around here like spicy food. I like
the restaurant culture, working with them at Y Restaurant, and I also enjoy my working life.
2. Include a description of your tasks and responsibilities as well as your observations on the
skills sets you have used so far and the day-to-day demands of your position. Provide illustrative
examples to support statements.
As an assistant of manager, I have a lot of tasks and responsibilities. I need to
oversee waiters and cashiers, make sure operation runs smoothly. I should always
communicate between front of house and back of house. I also need to maintain relationship
with customers. First, I must arrive early before the restaurant opening, I need to ensure that
every employee goes to work on time and supervises the waiters to complete the preparations
before going to work. For example, when I saw that the soy sauce box in the takeaway area
was almost gone, I had to reflect the situation to the packer and supervise him to fill the soy
souse box package. Second, when I am working, I need to reflect the situation of the guests in
front of the house to the chef and make sure there is no problem with the chef. For instance,
when vegetarians ask for a fried rice without egg. I must indicate the guests request when
placing the order and re-emphasize the problem with the chief. Third, when a complaint arises,
I will appear in front of the guest at the first time to understand the situation, appease the guest
and solve the problem. When the waiter make mistakes, I need to understand the situation and
try to remedy and motivate him to continue working. For example, the waiter poured water on
the guest and received a complaint from the guest. First, need to appease the guests and
apologize to the guests with the waiter and promise a 10% discount. After solving the guests
problem, I need to remind the waiter pay attention in the future. Finally, when the restaurant
closed, I need to communicate with the manager about the restaurant situation, and the
materials need to be filled in front of the house. I always settle the bill with the cash register to
ensure the balance of payments every day. The most important thing is to arrange people to
disinfect every day from our front desk to the dining table to the back kitchen. To ensure that
we have good and safe working environment and to ensure that guests can trust us to continue
order the food.
Part II – SMART Goals Worksheet
Goals may focus on:
Skill sets such as communication, collaboration, problem-solving,
and/or professionalism
Industry-specific skills sets
Specific software or equipment
Knowledge of systems or processes
My future SMART GOAL #1:
Who: GGGG
——————————————————————————-How: will have more communication with the chef and make sure that everything is good
——————————————————————————What: communication skills
——————————————————————————Where: Y Chinese Cuisine
——————————————————————————When: by the end of this internship
Complete SMART Goal #1 Statement:
I will master writing skills for press releases and social media captions online by the end of this internship
Now, run your response through the SMART Goals Checklist:
Is your goal Specific? Is it Measurable? A specific goal should clearly state what you want to
accomplish, why it is important, how you intend to accomplish the goal and how you will know when you
have achieved it. Questions to ask yourself include – What exactly do I want to achieve? How can I
achieve it? How will I know I achieved it? How will I measure progress? (How many? How much?)
My goal is very specific. I will ask the chef more details and make sure everything is good. Because it is
very important to deal with the complaint from the customers.
Is it Attainable? An achievable goal should be realistic and include a plan that breaks your overall
goal down into smaller, manageable steps that use the resources available to you within the timeline you
have set. Questions to ask yourself include – Can this goal really happen? What action steps and/or
resources will I need to take to achieve this? What obstacles might I face?
Yes, it is attainable. The more communication the better.
Is it Realistic? Questions to ask yourself include Do you have the basic knowledge and skills to
reach this goal? How does the goal align with your future career plans?
It is realistic, I have knowledge to reach this goal.
Is it Time bound? Everybody knows that deadlines are what makes most people switch to action. So
set deadlines and go after them, but keep the timeline realistic and flexible. Question to ask yourself
What is the specific timeline/deadline for my goals?
Yes. I am in the process of the goal. I will achieve this goal at the end of this internship.
My future SMART GOAL #2:
Who: GGGG
——————————————————————————-How: will successful finish
——————————————————————————What: more emphasis on teamwork
——————————————————————————Where: Y Chinese Cuisine
——————————————————————————When: By the end of this internship
Complete SMART Goal #1 Statement:
I will successfully finish updating my portfolio on my personal website by the end of this internship.
Now, run your response through the SMART Goals Checklist:
Is your goal Specific? Is it Measurable? A specific goal should clearly state what you want to
accomplish, why it is important, how you intend to accomplish the goal and how you will know when you
have achieved it. Questions to ask yourself include – What exactly do I want to achieve? How can I
achieve it? How will I know I achieved it? How will I measure progress? (How many? How much?)
Yes, my goal is specific, I want to develop ability to exert team spirit, complement each other to achieve the
maximum efficiency of the team
Is it Attainable? An achievable goal should be realistic and include a plan that breaks your overall
goal down into smaller, manageable steps that use the resources available to you within the timeline you
have set. Questions to ask yourself include – Can this goal really happen? What action steps and/or
resources will I need to take to achieve this? What obstacles might I face?
Yes, it is attainable, because I will hear more information and advice from the team members, I
spend time communicating with my colleagues every day to realize my goal.
Is it Realistic? Questions to ask yourself include Do you have the basic knowledge and skills to
reach this goal? How does the goal align with your future career plans?
It is realistic, because most f them are very friendly and ambition. And the manager always
encourages us carry forward the team spirit. Shrink the shortcomings, magnify the advantages, and
put the interests of restaurant first.
Is it Time bound? Everybody knows that deadlines are what makes most people switch to action. So
set deadlines and go after them, but keep the timeline realistic and flexible. Question to ask yourself
What is the specific timeline/deadline for my goals?
Yes, my goal is to complete this by the end of internship.
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