University of North Alabama Conflict Management Discussion Assignment Instructions
Throughout this course, you were presented with concepts and situations that illustrated the variables that relate to conflict, the processes of managing conflict, and the contextual factors that shape and define conflict in an organizational setting. The assignments thus far have also assessed our knowledge as well as your disposition toward managing conflict.
Now, for this last assignment, I would like you to pull it all together and apply the knowledge you have gained. To do this, you will first review a scenario that is commonly encountered in the workplace, and then demonstrate your conflict management ability by responding to several questions that relate to the general conflict management process. (You may also need to apply your knowledge from previous management courses).
Remember to use correct spelling, grammar, and punctuation in your answers and to avoid plagiarism.
Scenario:
Anne has been an hourly employee at OMS Corporation for 2 years, and has really enjoyed her job and working for the company. She wasn’t sure what her career plans were at first, but now she feels that she would like to build her career with this company and work her way up to a salaried position. Her sense of commitment has also increased which has motivated her to do the best job she can. As such, she wants to show her manager that she is willing to assume greater responsibilities and duties as well as work a flexible schedule in order to make sure the job gets done. To accomplish this, during her annual performance review meeting (where she was rated highly) she took the opportunity to ask her supervisor that she be assigned more challenging projects.
Soon, her work load had noticeably increased, and she was enjoying using her skills to meet new and more challenging project deadlines. However, due to the increased demand on her time, she has begun to work through lunch and even some of her breaks in order to make sure she doesn’t miss any deadlines. After some time, her supervisor, Sarah, (who is out of town) asks her via email to immediately stop working through her lunches and breaks, and reassigns some of the new projects to other employees. She also asks to meet Anne to discuss the situation as soon as she returns.
Questions
Question 1: What specific issue(s) have led to conflict between Anne and her supervisor? Please identify any evidence to support your assessment (15 points based on the specificity of the issue(s) you identify and their relevance to the the scenario)
Question 2: At what stage is the conflict at this point? Please explain. (15 points based on how clearly you identify and provide support for the conflict stage you choose)
Question 3: Think abut how should Sarah initiate the conversation with Anne, and then state what you think Sarah’s initial opening statement (i.e. provide quotations of what you think the first sentence or two should be) and explain your reasoning. (25 points based on you providing quotations and a detailed explanation for the quotations)
Question 4a: What conflict management style would be the best approach in this situation? Please explain. (10 points based on you clearly identifying a conflict management style and your explanation why that is more appropriate in this scenario than the others)
Question 4b: Based on your response to Q4b, what decision do you feel Sarah should make, and what would Sarah say & do to ensure that her message was effectively communicated? Please describe in detail. (35 points based on clearly stating a decision and the explanation you provide to show how the decision could be effectively communicated)
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