MHA 670 Belhaven University Benefits of Vulnerability Discussion Question Discuss how the avoidance of vulnerability in professional relationships might hi
MHA 670 Belhaven University Benefits of Vulnerability Discussion Question Discuss how the avoidance of vulnerability in professional relationships might hinder attainment of the vision of transforming health care. Health Administration Capstone
MHA 670
Hall #5
Vulnerability, Error, and Opportunity
Introduction to Hall
Transformational leaders
? Personal influence
Control management no longer
appropriate
Secure with vulnerability
2
Topics Covered
Vulnerability
? Power
? Cycle of Vulnerability
Cultivating Leadership Vulnerability
Fostering relationships
Error as opportunity for healthcare
leadership
3
Hall Objectives
Discuss how Biblical worldview provides
support for the leadership vulnerability.
Understand vulnerability as a positive
leadership trait.
Develop an understanding of the value of
leadership vulnerability as it relates to
current healthcare organizations.
4
Hall Objectives (cont.)
Describe the concept of error as an
opportunity to improve healthcare
outcomes.
Identify principles used to guide leaders
in facilitating the transformation to a
culture of safety.
5
Biblical Worldview Application
2 Corinthians 6:11-12
? Spoken freely
? Hearts opened wide
? Are you withholding
affection from others?
6
Leadership Fitness
Comfortable taking risks
Vulnerability
Stretching current
boundaries
Coaching employees
Creating a new framework
7
What is Vulnerability
Open to emotional or physical danger
(Webster)
Risk
Exposure
Show deficits
Requires strength and courage
Not the same as charisma
8
Quantum Leaders
Absence of ego
Relationship principles
?
?
?
?
Power
Diversity
Personal boundaries
Take risks
Never obtain a complete picture
Develop new strategies
9
Power
Infinite quantity
Located in each person
Right of everyone
10
Power As A Leader
Cycle of Vulnerability
Take Risks
Become
Vulnerable
Stretch
Organizational
Capacity
Cherish New
Knowledge
Live New
Capacity
Evaluate
Outcomes
12
Becoming Vulnerable
Admitting uncertainty
Fear of the unknown
Opening yourself to
others
NOT a bad leader
Awareness of
limitations
13
Risk Taking
Encourages creativity
Supports tinkering
Requires continuous evaluation
Allows for mistakes
Requires vulnerability and resiliency
Is avoided by leaders
Inconsistent with classical leadership
14
Rational Risk
Advancing the Organization
Developing Skills
Mandatory Reporting
Whistle Blowing
15
Biblical Worldview Application
Hebrews 11:8-10
? Great faith
? Risks based on belief and trust
The greater the risk, the
greater the possibility of
blessing.
16
Stretching Ones Capacity
Seek new and untapped potential
Search for them
Harness their energy and talent
17
Living The New Reality
Trial and error
Involves
? Allowing integration
? Determining fit
? Unanticipated outcomes
? Coaching for sustainability
? Vulnerability
? Mutual trust
18
Evaluating The Results
New work processes
? Quality
? Productivity
? Cost
Multiple Indicators
Positive or negative outcomes
Helps avoid assumptions
19
Cherishing New Knowledge
Make use of knowledge
Verify what was valuable
Learn what was problematic
Repeating positive efforts
Avoiding negative results
20
Fostering Relationships
Fostering Relationships (cont.)
Valuing diversity
Privacy
Self-Disclosure
Relationship Skills
22
Valuing Diversity
Multi-faceted
Uniqueness of the individual
Acceptance of change
Continually emerging
Differences as enhancements
23
Privacy
Impact of Internet
Personal Boundaries
? Physical
? Mental
? Spiritual
24
Physical Boundaries
Personal space
Touch
? How much
? Whom
? What kind
Money
Time/Energy
Belongings
25
Mental Boundaries
Beliefs
Emotions
Intuition
26
Spiritual Boundaries
Self-esteem
Sense of identity
Relationship with God
27
Self-Disclosure
Revealing ones self to another
Leads to:
? Greater understanding
? Trust
? Compassion
28
Biblical Worldview Application
James 5:16
? Confess to each other
? Humbles the soul
? Provides healing
29
Relationship Skills
Complexity communication
? Critical listening
? Critical questioning
? Critical thinking
Collective mindfulness
30
Critical Listening
Evaluating a message
Accept or reject
Skills necessary
? Open mind
? Separate fact from
opinion
? Spot weaknesses
? Judge soundness
31
Critical Questioning
Check individual perceptions
Minimize misinterpretation
Foster intellectual curiosity
32
Critical Thinking
Examine thought processes
Clarify content
Clarify assumptions
See others viewpoints
33
Cultivating Leadership Vulnerability
Open Communication
? Work belongs to all members
? Enhances effectiveness
? Enhances capacity
34
Cultivating Leadership Vulnerability
(cont.)
Syndication
?
?
?
?
?
Tap latent potential
External resources
Rethink strategies
Change interactions
Reshape organizations
35
Error
Failures or unwanted outcomes
Inevitable
New perspective
? Failure as act of courage
? Lessons learned from failure
? Discipline is not the initial reaction
36
Error as Foolishness
Result of human foolishness
Avoids the personal
Learn from events
Opportunity for growth
Move from blame
37
Recognizing and Recovering from
Error
Take responsibility
Maintain openness
Coaching employees
Recovery strategy
?
?
?
?
Acknowledge remorse
Clarification and social support
Discover source
Actions to prevent repetition
38
Health Care Leadership: Errors and
Opportunities
Current systems are ineffective
Change in organizational culture
Leadership
Patient care provision
39
Errors and Opportunities
Error
? Failure to shift to value-based
healthcare
Opportunity
? Practice within the marketplace
? Value
? Eliminate non-valued added services
? team=-based healthcare
40
Errors and Opportunities
Error
? Failure to win health care products
Opportunity
? Political competence
? Living accountability
41
Errors and Opportunities (cont.)
Error
? Fragmented Leadership
? Financial perspective
? Integration of clinical needs
Opportunity
? Holographic leadership
42
Errors and Opportunities (cont.)
Error
? Dehumanization of Providers
?
?
?
?
Workforce reductions
Staffing ratios
Developmental freeze
Hiring bonuses
Opportunity
? Revaluing Providers
? Evidence-based staffing
? Accountability for learning
43
Errors and Opportunities (cont.)
Error
? Demanding the Impossible
Opportunity
? Managing Needs-Resources Gap
? Team
? Minimize gap
44
Covey Leadership Evolution
No shortcuts
Win-Win Agreements
? Desired Results
? Set Guidelines
? Identify Resources
? Accountability
? Consequences
45
Biblical Worldview Application
Philippians 2:3-5
? Not selfish ambition
? Counts other more
significant
? Look to interest of
others
? Having the mind of
Christ
46
Recap of Hall
Vulnerability
Fostering relationships
Cultivating Leadership Vulnerability
Error as opportunity for healthcare
leadership
47
Whats next?
Complete the reading assignments
Take the Hall Quiz
Answer the discussion questions
Complete the writing assignments
48
References
Brown, B. (2010). The Power of Vulnerability. Retrieved from
http://www.royking.org/2011/01/31/leadership-requires-an-open-heart-what-is-yourlevel-of-vulnerability/
Brown, B. (2013). Embracing Vulnerability. Retrieved from
Covey, S. (1992). Principle-Centered Leadership. Los Angeles, CA: Fireside Press.
Malloch, K. & Porter-OGrady, T. (2009). The Quantum Leader: Applications for the
New World of Work. (2nd ed.). Sudbury, MA: Jones & Bartlett Learning.
Offermann, L. & Rosh, L. (2012). Building Trust Through Skillful Self-Disclosure. HBR
Blog Network. Retrieved from
http://blogs.hbr.org/cs/2012/06/instantaneous_intimacy_skillfu.html.
Porter-OGrady, T. & Malloch, K. (2011). Quantum Leadership Advancing Innovation,
Transforming Health Care. (3rd ed.). Sudbury, MA: Jones & Bartlett Learning.
Rothman, J. ( 1997). Resolving identity- based conflict. San Francisco, CA: JosseyBass.
The Holy Bible (New Living Translation)
Whitfield, C. L. (1993) Boundaries and relationships: Knowing, protecting, and enjoying
the self. Health Communications, Inc., Deerfield Beach, FL.
Wong, B. & Mckeen, J. (1998). The New Manual for Life. Clayton, NC: PD Publishing.
49
Health Administration Capstone
MHA 670
Hall #5
Vulnerability, Error, and Opportunity
Introduction to Hall
Transformational leaders
? Personal influence
Control management no longer
appropriate
Secure with vulnerability
2
Topics Covered
Vulnerability
? Power
? Cycle of Vulnerability
Cultivating Leadership Vulnerability
Fostering relationships
Error as opportunity for healthcare
leadership
3
Hall Objectives
Discuss how Biblical worldview provides
support for the leadership vulnerability.
Understand vulnerability as a positive
leadership trait.
Develop an understanding of the value of
leadership vulnerability as it relates to
current healthcare organizations.
4
Hall Objectives (cont.)
Describe the concept of error as an
opportunity to improve healthcare
outcomes.
Identify principles used to guide leaders
in facilitating the transformation to a
culture of safety.
5
Biblical Worldview Application
2 Corinthians 6:11-12
? Spoken freely
? Hearts opened wide
? Are you withholding
affection from others?
6
Leadership Fitness
Comfortable taking risks
Vulnerability
Stretching current
boundaries
Coaching employees
Creating a new framework
7
What is Vulnerability
Open to emotional or physical danger
(Webster)
Risk
Exposure
Show deficits
Requires strength and courage
Not the same as charisma
8
Quantum Leaders
Absence of ego
Relationship principles
?
?
?
?
Power
Diversity
Personal boundaries
Take risks
Never obtain a complete picture
Develop new strategies
9
Power
Infinite quantity
Located in each person
Right of everyone
10
Power As A Leader
Cycle of Vulnerability
Take Risks
Become
Vulnerable
Stretch
Organizational
Capacity
Cherish New
Knowledge
Live New
Capacity
Evaluate
Outcomes
12
Becoming Vulnerable
Admitting uncertainty
Fear of the unknown
Opening yourself to
others
NOT a bad leader
Awareness of
limitations
13
Risk Taking
Encourages creativity
Supports tinkering
Requires continuous evaluation
Allows for mistakes
Requires vulnerability and resiliency
Is avoided by leaders
Inconsistent with classical leadership
14
Rational Risk
Advancing the Organization
Developing Skills
Mandatory Reporting
Whistle Blowing
15
Biblical Worldview Application
Hebrews 11:8-10
? Great faith
? Risks based on belief and trust
The greater the risk, the
greater the possibility of
blessing.
16
Stretching Ones Capacity
Seek new and untapped potential
Search for them
Harness their energy and talent
17
Living The New Reality
Trial and error
Involves
? Allowing integration
? Determining fit
? Unanticipated outcomes
? Coaching for sustainability
? Vulnerability
? Mutual trust
18
Evaluating The Results
New work processes
? Quality
? Productivity
? Cost
Multiple Indicators
Positive or negative outcomes
Helps avoid assumptions
19
Cherishing New Knowledge
Make use of knowledge
Verify what was valuable
Learn what was problematic
Repeating positive efforts
Avoiding negative results
20
Fostering Relationships
Fostering Relationships (cont.)
Valuing diversity
Privacy
Self-Disclosure
Relationship Skills
22
Valuing Diversity
Multi-faceted
Uniqueness of the individual
Acceptance of change
Continually emerging
Differences as enhancements
23
Privacy
Impact of Internet
Personal Boundaries
? Physical
? Mental
? Spiritual
24
Physical Boundaries
Personal space
Touch
? How much
? Whom
? What kind
Money
Time/Energy
Belongings
25
Mental Boundaries
Beliefs
Emotions
Intuition
26
Spiritual Boundaries
Self-esteem
Sense of identity
Relationship with God
27
Self-Disclosure
Revealing ones self to another
Leads to:
? Greater understanding
? Trust
? Compassion
28
Biblical Worldview Application
James 5:16
? Confess to each other
? Humbles the soul
? Provides healing
29
Relationship Skills
Complexity communication
? Critical listening
? Critical questioning
? Critical thinking
Collective mindfulness
30
Critical Listening
Evaluating a message
Accept or reject
Skills necessary
? Open mind
? Separate fact from
opinion
? Spot weaknesses
? Judge soundness
31
Critical Questioning
Check individual perceptions
Minimize misinterpretation
Foster intellectual curiosity
32
Critical Thinking
Examine thought processes
Clarify content
Clarify assumptions
See others viewpoints
33
Cultivating Leadership Vulnerability
Open Communication
? Work belongs to all members
? Enhances effectiveness
? Enhances capacity
34
Cultivating Leadership Vulnerability
(cont.)
Syndication
?
?
?
?
?
Tap latent potential
External resources
Rethink strategies
Change interactions
Reshape organizations
35
Error
Failures or unwanted outcomes
Inevitable
New perspective
? Failure as act of courage
? Lessons learned from failure
? Discipline is not the initial reaction
36
Error as Foolishness
Result of human foolishness
Avoids the personal
Learn from events
Opportunity for growth
Move from blame
37
Recognizing and Recovering from
Error
Take responsibility
Maintain openness
Coaching employees
Recovery strategy
?
?
?
?
Acknowledge remorse
Clarification and social support
Discover source
Actions to prevent repetition
38
Health Care Leadership: Errors and
Opportunities
Current systems are ineffective
Change in organizational culture
Leadership
Patient care provision
39
Errors and Opportunities
Error
? Failure to shift to value-based
healthcare
Opportunity
? Practice within the marketplace
? Value
? Eliminate non-valued added services
? team=-based healthcare
40
Errors and Opportunities
Error
? Failure to win health care products
Opportunity
? Political competence
? Living accountability
41
Errors and Opportunities (cont.)
Error
? Fragmented Leadership
? Financial perspective
? Integration of clinical needs
Opportunity
? Holographic leadership
42
Errors and Opportunities (cont.)
Error
? Dehumanization of Providers
?
?
?
?
Workforce reductions
Staffing ratios
Developmental freeze
Hiring bonuses
Opportunity
? Revaluing Providers
? Evidence-based staffing
? Accountability for learning
43
Errors and Opportunities (cont.)
Error
? Demanding the Impossible
Opportunity
? Managing Needs-Resources Gap
? Team
? Minimize gap
44
Covey Leadership Evolution
No shortcuts
Win-Win Agreements
? Desired Results
? Set Guidelines
? Identify Resources
? Accountability
? Consequences
45
Biblical Worldview Application
Philippians 2:3-5
? Not selfish ambition
? Counts other more
significant
? Look to interest of
others
? Having the mind of
Christ
46
Recap of Hall
Vulnerability
Fostering relationships
Cultivating Leadership Vulnerability
Error as opportunity for healthcare
leadership
47
Whats next?
Complete the reading assignments
Take the Hall Quiz
Answer the discussion questions
Complete the writing assignments
48
References
Brown, B. (2010). The Power of Vulnerability. Retrieved from
http://www.royking.org/2011/01/31/leadership-requires-an-open-heart-what-is-yourlevel-of-vulnerability/
Brown, B. (2013). Embracing Vulnerability. Retrieved from
Covey, S. (1992). Principle-Centered Leadership. Los Angeles, CA: Fireside Press.
Malloch, K. & Porter-OGrady, T. (2009). The Quantum Leader: Applications for the
New World of Work. (2nd ed.). Sudbury, MA: Jones & Bartlett Learning.
Offermann, L. & Rosh, L. (2012). Building Trust Through Skillful Self-Disclosure. HBR
Blog Network. Retrieved from
http://blogs.hbr.org/cs/2012/06/instantaneous_intimacy_skillfu.html.
Porter-OGrady, T. & Malloch, K. (2011). Quantum Leadership Advancing Innovation,
Transforming Health Care. (3rd ed.). Sudbury, MA: Jones & Bartlett Learning.
Rothman, J. ( 1997). Resolving identity- based conflict. San Francisco, CA: JosseyBass.
The Holy Bible (New Living Translation)
Whitfield, C. L. (1993) Boundaries and relationships: Knowing, protecting, and enjoying
the self. Health Communications, Inc., Deerfield Beach, FL.
Wong, B. & Mckeen, J. (1998). The New Manual for Life. Clayton, NC: PD Publishing.
49
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