MHA 670 Belhaven University Benefits of Vulnerability Discussion Question Discuss how the avoidance of vulnerability in professional relationships might hi

MHA 670 Belhaven University Benefits of Vulnerability Discussion Question Discuss how the avoidance of vulnerability in professional relationships might hinder attainment of the vision of transforming health care. Health Administration Capstone
MHA 670
Hall #5
Vulnerability, Error, and Opportunity
Introduction to Hall
• Transformational leaders
? Personal influence
• Control management no longer
appropriate
• Secure with vulnerability
2
Topics Covered
• Vulnerability
? Power
? Cycle of Vulnerability
• Cultivating Leadership Vulnerability
• Fostering relationships
• Error as opportunity for healthcare
leadership
3
Hall Objectives
• Discuss how Biblical worldview provides
support for the leadership vulnerability.
• Understand vulnerability as a positive
leadership trait.
• Develop an understanding of the value of
leadership vulnerability as it relates to
current healthcare organizations.
4
Hall Objectives (cont.)
• Describe the concept of error as an
opportunity to improve healthcare
outcomes.
• Identify principles used to guide leaders
in facilitating the transformation to a
culture of safety.
5
Biblical Worldview Application
• 2 Corinthians 6:11-12
? Spoken freely
? Hearts opened wide
? Are you withholding
affection from others?
6
Leadership Fitness
• Comfortable taking risks
• Vulnerability
• Stretching current
boundaries
• Coaching employees
• Creating a new framework
7
What is Vulnerability
• Open to emotional or physical danger
(Webster)
• Risk
• Exposure
• Show deficits
• Requires strength and courage
• Not the same as charisma
8
Quantum Leaders
• Absence of ego
• Relationship principles
?
?
?
?
Power
Diversity
Personal boundaries
Take risks
• Never obtain a complete picture
• Develop new strategies
9
Power
• Infinite quantity
• Located in each person
• Right of everyone
10
Power As A Leader
Cycle of Vulnerability
Take Risks
Become
Vulnerable
Stretch
Organizational
Capacity
Cherish New
Knowledge
Live New
Capacity
Evaluate
Outcomes
12
Becoming Vulnerable
• Admitting uncertainty
• Fear of the unknown
• Opening yourself to
others
• NOT a bad leader
• Awareness of
limitations
13
Risk Taking
• Encourages creativity
• Supports “ tinkering”
• Requires continuous evaluation
• Allows for mistakes
• Requires vulnerability and resiliency
• Is avoided by leaders
• Inconsistent with classical leadership
14
Rational Risk
• Advancing the Organization
• Developing Skills
• Mandatory Reporting
• Whistle Blowing
15
Biblical Worldview Application
• Hebrews 11:8-10
? Great faith
? Risks based on belief and trust
• The greater the risk, the
greater the possibility of
blessing.
16
Stretching One’s Capacity
• Seek new and untapped potential
• Search for them
• Harness their energy and talent
17
Living The New Reality
• Trial and error
• Involves
? Allowing integration
? Determining fit
? Unanticipated outcomes
? Coaching for sustainability
? Vulnerability
? Mutual trust
18
Evaluating The Results
• New work processes
? Quality
? Productivity
? Cost
• Multiple Indicators
• Positive or negative outcomes
• Helps avoid assumptions
19
Cherishing New Knowledge
• Make use of knowledge
• Verify what was valuable
• Learn what was problematic
• Repeating positive efforts
• Avoiding negative results
20
Fostering Relationships
Fostering Relationships (cont.)
• Valuing diversity
• Privacy
• Self-Disclosure
• Relationship Skills
22
Valuing Diversity
• Multi-faceted
• Uniqueness of the individual
• Acceptance of change
• Continually emerging
• Differences as enhancements
23
Privacy
• Impact of Internet
• Personal Boundaries
? Physical
? Mental
? Spiritual
24
Physical Boundaries
• Personal space
• Touch
? How much
? Whom
? What kind
• Money
• Time/Energy
• Belongings
25
Mental Boundaries
• Beliefs
• Emotions
• Intuition
26
Spiritual Boundaries
• Self-esteem
• Sense of identity
• Relationship with God
27
Self-Disclosure
• Revealing one’s self to another
• Leads to:
? Greater understanding
? Trust
? Compassion
28
Biblical Worldview Application
• James 5:16
? Confess to each other
? Humbles the soul
? Provides healing
29
Relationship Skills
• Complexity communication
? Critical listening
? Critical questioning
? Critical thinking
• Collective mindfulness
30
Critical Listening
• Evaluating a message
• Accept or reject
• Skills necessary
? Open mind
? Separate fact from
opinion
? Spot weaknesses
? Judge soundness
31
Critical Questioning
• Check individual perceptions
• Minimize misinterpretation
• Foster intellectual curiosity
32
Critical Thinking
• Examine thought processes
• Clarify content
• Clarify assumptions
• See other’s viewpoints
33
Cultivating Leadership Vulnerability
• Open Communication
? Work belongs to all members
? Enhances effectiveness
? Enhances capacity
34
Cultivating Leadership Vulnerability
(cont.)
• Syndication
?
?
?
?
?
Tap latent potential
External resources
Rethink strategies
Change interactions
Reshape organizations
35
Error
• Failures or unwanted outcomes
• Inevitable
• New perspective
? Failure as act of courage
? Lessons learned from failure
? Discipline is not the initial reaction
36
Error as Foolishness
• Result of human foolishness
• Avoids the personal
• Learn from events
• Opportunity for growth
• Move from blame
37
Recognizing and Recovering from
Error
• Take responsibility
• Maintain openness
• Coaching employees
• Recovery strategy
?
?
?
?
Acknowledge remorse
Clarification and social support
Discover source
Actions to prevent repetition
38
Health Care Leadership: Errors and
Opportunities
• Current systems are ineffective
• Change in organizational culture
• Leadership
• Patient care provision
39
Errors and Opportunities
• Error
? Failure to shift to value-based
healthcare
• Opportunity
? Practice within the marketplace
? Value
? Eliminate non-valued added services
? team=-based healthcare
40
Errors and Opportunities
• Error
? Failure to win health care products
• Opportunity
? Political competence
? Living accountability
41
Errors and Opportunities (cont.)
• Error
? Fragmented Leadership
? Financial perspective
? Integration of clinical needs
• Opportunity
? Holographic leadership
42
Errors and Opportunities (cont.)
• Error
? Dehumanization of Providers
?
?
?
?
Workforce reductions
Staffing ratios
Developmental freeze
Hiring bonuses
• Opportunity
? Revaluing Providers
? Evidence-based staffing
? Accountability for learning
43
Errors and Opportunities (cont.)
• Error
? Demanding the Impossible
• Opportunity
? Managing Needs-Resources Gap
? Team
? Minimize gap
44
Covey – Leadership Evolution
• No shortcuts
• Win-Win Agreements
? Desired Results
? Set Guidelines
? Identify Resources
? Accountability
? Consequences
45
Biblical Worldview Application
• Philippians 2:3-5
? Not selfish ambition
? Counts other more
significant
? Look to interest of
others
? Having the mind of
Christ
46
Recap of Hall
• Vulnerability
• Fostering relationships
• Cultivating Leadership Vulnerability
• Error as opportunity for healthcare
leadership
47
What’s next?
• Complete the reading assignments
• Take the Hall Quiz
• Answer the discussion questions
• Complete the writing assignments
48
References
• Brown, B. (2010). The Power of Vulnerability. Retrieved from
http://www.royking.org/2011/01/31/leadership-requires-an-open-heart-what-is-yourlevel-of-vulnerability/
• Brown, B. (2013). Embracing Vulnerability. Retrieved from

• Covey, S. (1992). Principle-Centered Leadership. Los Angeles, CA: Fireside Press.
• Malloch, K. & Porter-O’Grady, T. (2009). The Quantum Leader: Applications for the
New World of Work. (2nd ed.). Sudbury, MA: Jones & Bartlett Learning.
• Offermann, L. & Rosh, L. (2012). Building Trust Through Skillful Self-Disclosure. HBR
Blog Network. Retrieved from
http://blogs.hbr.org/cs/2012/06/instantaneous_intimacy_skillfu.html.
• Porter-O’Grady, T. & Malloch, K. (2011). Quantum Leadership – Advancing Innovation,
Transforming Health Care. (3rd ed.). Sudbury, MA: Jones & Bartlett Learning.
• Rothman, J. ( 1997). Resolving identity- based conflict. San Francisco, CA: JosseyBass.
• The Holy Bible (New Living Translation)
• Whitfield, C. L. (1993) Boundaries and relationships: Knowing, protecting, and enjoying
the self. Health Communications, Inc., Deerfield Beach, FL.
• Wong, B. & Mckeen, J. (1998). The New Manual for Life. Clayton, NC: PD Publishing.
49
Health Administration Capstone
MHA 670
Hall #5
Vulnerability, Error, and Opportunity
Introduction to Hall
• Transformational leaders
? Personal influence
• Control management no longer
appropriate
• Secure with vulnerability
2
Topics Covered
• Vulnerability
? Power
? Cycle of Vulnerability
• Cultivating Leadership Vulnerability
• Fostering relationships
• Error as opportunity for healthcare
leadership
3
Hall Objectives
• Discuss how Biblical worldview provides
support for the leadership vulnerability.
• Understand vulnerability as a positive
leadership trait.
• Develop an understanding of the value of
leadership vulnerability as it relates to
current healthcare organizations.
4
Hall Objectives (cont.)
• Describe the concept of error as an
opportunity to improve healthcare
outcomes.
• Identify principles used to guide leaders
in facilitating the transformation to a
culture of safety.
5
Biblical Worldview Application
• 2 Corinthians 6:11-12
? Spoken freely
? Hearts opened wide
? Are you withholding
affection from others?
6
Leadership Fitness
• Comfortable taking risks
• Vulnerability
• Stretching current
boundaries
• Coaching employees
• Creating a new framework
7
What is Vulnerability
• Open to emotional or physical danger
(Webster)
• Risk
• Exposure
• Show deficits
• Requires strength and courage
• Not the same as charisma
8
Quantum Leaders
• Absence of ego
• Relationship principles
?
?
?
?
Power
Diversity
Personal boundaries
Take risks
• Never obtain a complete picture
• Develop new strategies
9
Power
• Infinite quantity
• Located in each person
• Right of everyone
10
Power As A Leader
Cycle of Vulnerability
Take Risks
Become
Vulnerable
Stretch
Organizational
Capacity
Cherish New
Knowledge
Live New
Capacity
Evaluate
Outcomes
12
Becoming Vulnerable
• Admitting uncertainty
• Fear of the unknown
• Opening yourself to
others
• NOT a bad leader
• Awareness of
limitations
13
Risk Taking
• Encourages creativity
• Supports “ tinkering”
• Requires continuous evaluation
• Allows for mistakes
• Requires vulnerability and resiliency
• Is avoided by leaders
• Inconsistent with classical leadership
14
Rational Risk
• Advancing the Organization
• Developing Skills
• Mandatory Reporting
• Whistle Blowing
15
Biblical Worldview Application
• Hebrews 11:8-10
? Great faith
? Risks based on belief and trust
• The greater the risk, the
greater the possibility of
blessing.
16
Stretching One’s Capacity
• Seek new and untapped potential
• Search for them
• Harness their energy and talent
17
Living The New Reality
• Trial and error
• Involves
? Allowing integration
? Determining fit
? Unanticipated outcomes
? Coaching for sustainability
? Vulnerability
? Mutual trust
18
Evaluating The Results
• New work processes
? Quality
? Productivity
? Cost
• Multiple Indicators
• Positive or negative outcomes
• Helps avoid assumptions
19
Cherishing New Knowledge
• Make use of knowledge
• Verify what was valuable
• Learn what was problematic
• Repeating positive efforts
• Avoiding negative results
20
Fostering Relationships
Fostering Relationships (cont.)
• Valuing diversity
• Privacy
• Self-Disclosure
• Relationship Skills
22
Valuing Diversity
• Multi-faceted
• Uniqueness of the individual
• Acceptance of change
• Continually emerging
• Differences as enhancements
23
Privacy
• Impact of Internet
• Personal Boundaries
? Physical
? Mental
? Spiritual
24
Physical Boundaries
• Personal space
• Touch
? How much
? Whom
? What kind
• Money
• Time/Energy
• Belongings
25
Mental Boundaries
• Beliefs
• Emotions
• Intuition
26
Spiritual Boundaries
• Self-esteem
• Sense of identity
• Relationship with God
27
Self-Disclosure
• Revealing one’s self to another
• Leads to:
? Greater understanding
? Trust
? Compassion
28
Biblical Worldview Application
• James 5:16
? Confess to each other
? Humbles the soul
? Provides healing
29
Relationship Skills
• Complexity communication
? Critical listening
? Critical questioning
? Critical thinking
• Collective mindfulness
30
Critical Listening
• Evaluating a message
• Accept or reject
• Skills necessary
? Open mind
? Separate fact from
opinion
? Spot weaknesses
? Judge soundness
31
Critical Questioning
• Check individual perceptions
• Minimize misinterpretation
• Foster intellectual curiosity
32
Critical Thinking
• Examine thought processes
• Clarify content
• Clarify assumptions
• See other’s viewpoints
33
Cultivating Leadership Vulnerability
• Open Communication
? Work belongs to all members
? Enhances effectiveness
? Enhances capacity
34
Cultivating Leadership Vulnerability
(cont.)
• Syndication
?
?
?
?
?
Tap latent potential
External resources
Rethink strategies
Change interactions
Reshape organizations
35
Error
• Failures or unwanted outcomes
• Inevitable
• New perspective
? Failure as act of courage
? Lessons learned from failure
? Discipline is not the initial reaction
36
Error as Foolishness
• Result of human foolishness
• Avoids the personal
• Learn from events
• Opportunity for growth
• Move from blame
37
Recognizing and Recovering from
Error
• Take responsibility
• Maintain openness
• Coaching employees
• Recovery strategy
?
?
?
?
Acknowledge remorse
Clarification and social support
Discover source
Actions to prevent repetition
38
Health Care Leadership: Errors and
Opportunities
• Current systems are ineffective
• Change in organizational culture
• Leadership
• Patient care provision
39
Errors and Opportunities
• Error
? Failure to shift to value-based
healthcare
• Opportunity
? Practice within the marketplace
? Value
? Eliminate non-valued added services
? team=-based healthcare
40
Errors and Opportunities
• Error
? Failure to win health care products
• Opportunity
? Political competence
? Living accountability
41
Errors and Opportunities (cont.)
• Error
? Fragmented Leadership
? Financial perspective
? Integration of clinical needs
• Opportunity
? Holographic leadership
42
Errors and Opportunities (cont.)
• Error
? Dehumanization of Providers
?
?
?
?
Workforce reductions
Staffing ratios
Developmental freeze
Hiring bonuses
• Opportunity
? Revaluing Providers
? Evidence-based staffing
? Accountability for learning
43
Errors and Opportunities (cont.)
• Error
? Demanding the Impossible
• Opportunity
? Managing Needs-Resources Gap
? Team
? Minimize gap
44
Covey – Leadership Evolution
• No shortcuts
• Win-Win Agreements
? Desired Results
? Set Guidelines
? Identify Resources
? Accountability
? Consequences
45
Biblical Worldview Application
• Philippians 2:3-5
? Not selfish ambition
? Counts other more
significant
? Look to interest of
others
? Having the mind of
Christ
46
Recap of Hall
• Vulnerability
• Fostering relationships
• Cultivating Leadership Vulnerability
• Error as opportunity for healthcare
leadership

47
What’s next?
• Complete the reading assignments
• Take the Hall Quiz
• Answer the discussion questions
• Complete the writing assignments
48
References
• Brown, B. (2010). The Power of Vulnerability. Retrieved from
http://www.royking.org/2011/01/31/leadership-requires-an-open-heart-what-is-yourlevel-of-vulnerability/
• Brown, B. (2013). Embracing Vulnerability. Retrieved from

• Covey, S. (1992). Principle-Centered Leadership. Los Angeles, CA: Fireside Press.
• Malloch, K. & Porter-O’Grady, T. (2009). The Quantum Leader: Applications for the
New World of Work. (2nd ed.). Sudbury, MA: Jones & Bartlett Learning.
• Offermann, L. & Rosh, L. (2012). Building Trust Through Skillful Self-Disclosure. HBR
Blog Network. Retrieved from
http://blogs.hbr.org/cs/2012/06/instantaneous_intimacy_skillfu.html.
• Porter-O’Grady, T. & Malloch, K. (2011). Quantum Leadership – Advancing Innovation,
Transforming Health Care. (3rd ed.). Sudbury, MA: Jones & Bartlett Learning.
• Rothman, J. ( 1997). Resolving identity- based conflict. San Francisco, CA: JosseyBass.
• The Holy Bible (New Living Translation)
• Whitfield, C. L. (1993) Boundaries and relationships: Knowing, protecting, and enjoying
the self. Health Communications, Inc., Deerfield Beach, FL.
• Wong, B. & Mckeen, J. (1998). The New Manual for Life. Clayton, NC: PD Publishing.
49
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