Belhaven University Leadership Vulnerability & Biblical Worldview Discussion HW Discuss how biblical worldview provides support for the leadership vulnerab

Belhaven University Leadership Vulnerability & Biblical Worldview Discussion HW Discuss how biblical worldview provides support for the leadership vulnerability. Health Administration Capstone
MHA 670
Hall #5
Vulnerability, Error, and Opportunity
Introduction to Hall
• Transformational leaders
? Personal influence
• Control management no longer
appropriate
• Secure with vulnerability
2
Topics Covered
• Vulnerability
? Power
? Cycle of Vulnerability
• Cultivating Leadership Vulnerability
• Fostering relationships
• Error as opportunity for healthcare
leadership
3
Hall Objectives
• Discuss how Biblical worldview provides
support for the leadership vulnerability.
• Understand vulnerability as a positive
leadership trait.
• Develop an understanding of the value of
leadership vulnerability as it relates to
current healthcare organizations.
4
Hall Objectives (cont.)
• Describe the concept of error as an
opportunity to improve healthcare
outcomes.
• Identify principles used to guide leaders
in facilitating the transformation to a
culture of safety.
5
Biblical Worldview Application
• 2 Corinthians 6:11-12
? Spoken freely
? Hearts opened wide
? Are you withholding
affection from others?
6
Leadership Fitness
• Comfortable taking risks
• Vulnerability
• Stretching current
boundaries
• Coaching employees
• Creating a new framework
7
What is Vulnerability
• Open to emotional or physical danger
(Webster)
• Risk
• Exposure
• Show deficits
• Requires strength and courage
• Not the same as charisma
8
Quantum Leaders
• Absence of ego
• Relationship principles
?
?
?
?
Power
Diversity
Personal boundaries
Take risks
• Never obtain a complete picture
• Develop new strategies
9
Power
• Infinite quantity
• Located in each person
• Right of everyone
10
Power As A Leader
Cycle of Vulnerability
Take Risks
Become
Vulnerable
Stretch
Organizational
Capacity
Cherish New
Knowledge
Live New
Capacity
Evaluate
Outcomes
12
Becoming Vulnerable
• Admitting uncertainty
• Fear of the unknown
• Opening yourself to
others
• NOT a bad leader
• Awareness of
limitations
13
Risk Taking
• Encourages creativity
• Supports “ tinkering”
• Requires continuous evaluation
• Allows for mistakes
• Requires vulnerability and resiliency
• Is avoided by leaders
• Inconsistent with classical leadership
14
Rational Risk
• Advancing the Organization
• Developing Skills
• Mandatory Reporting
• Whistle Blowing
15
Biblical Worldview Application
• Hebrews 11:8-10
? Great faith
? Risks based on belief and trust
• The greater the risk, the
greater the possibility of
blessing.
16
Stretching One’s Capacity
• Seek new and untapped potential
• Search for them
• Harness their energy and talent
17
Living The New Reality
• Trial and error
• Involves
? Allowing integration
? Determining fit
? Unanticipated outcomes
? Coaching for sustainability
? Vulnerability
? Mutual trust
18
Evaluating The Results
• New work processes
? Quality
? Productivity
? Cost
• Multiple Indicators
• Positive or negative outcomes
• Helps avoid assumptions
19
Cherishing New Knowledge
• Make use of knowledge
• Verify what was valuable
• Learn what was problematic
• Repeating positive efforts
• Avoiding negative results
20
Fostering Relationships
Fostering Relationships (cont.)
• Valuing diversity
• Privacy
• Self-Disclosure
• Relationship Skills
22
Valuing Diversity
• Multi-faceted
• Uniqueness of the individual
• Acceptance of change
• Continually emerging
• Differences as enhancements
23
Privacy
• Impact of Internet
• Personal Boundaries
? Physical
? Mental
? Spiritual
24
Physical Boundaries
• Personal space
• Touch
? How much
? Whom
? What kind
• Money
• Time/Energy
• Belongings
25
Mental Boundaries
• Beliefs
• Emotions
• Intuition
26
Spiritual Boundaries
• Self-esteem
• Sense of identity
• Relationship with God
27
Self-Disclosure
• Revealing one’s self to another
• Leads to:
? Greater understanding
? Trust
? Compassion
28
Biblical Worldview Application
• James 5:16
? Confess to each other
? Humbles the soul
? Provides healing
29
Relationship Skills
• Complexity communication
? Critical listening
? Critical questioning
? Critical thinking
• Collective mindfulness
30
Critical Listening
• Evaluating a message
• Accept or reject
• Skills necessary
? Open mind
? Separate fact from
opinion
? Spot weaknesses
? Judge soundness
31
Critical Questioning
• Check individual perceptions
• Minimize misinterpretation
• Foster intellectual curiosity
32
Critical Thinking
• Examine thought processes
• Clarify content
• Clarify assumptions
• See other’s viewpoints
33
Cultivating Leadership Vulnerability
• Open Communication
? Work belongs to all members
? Enhances effectiveness
? Enhances capacity
34
Cultivating Leadership Vulnerability
(cont.)
• Syndication
?
?
?
?
?
Tap latent potential
External resources
Rethink strategies
Change interactions
Reshape organizations
35
Error
• Failures or unwanted outcomes
• Inevitable
• New perspective
? Failure as act of courage
? Lessons learned from failure
? Discipline is not the initial reaction
36
Error as Foolishness
• Result of human foolishness
• Avoids the personal
• Learn from events
• Opportunity for growth
• Move from blame
37
Recognizing and Recovering from
Error
• Take responsibility
• Maintain openness
• Coaching employees
• Recovery strategy
?
?
?
?
Acknowledge remorse
Clarification and social support
Discover source
Actions to prevent repetition
38
Health Care Leadership: Errors and
Opportunities
• Current systems are ineffective
• Change in organizational culture
• Leadership
• Patient care provision
39
Errors and Opportunities
• Error
? Failure to shift to value-based
healthcare
• Opportunity
? Practice within the marketplace
? Value
? Eliminate non-valued added services
? team=-based healthcare
40
Errors and Opportunities
• Error
? Failure to win health care products
• Opportunity
? Political competence
? Living accountability
41
Errors and Opportunities (cont.)
• Error
? Fragmented Leadership
? Financial perspective
? Integration of clinical needs
• Opportunity
? Holographic leadership
42
Errors and Opportunities (cont.)
• Error
? Dehumanization of Providers
?
?
?
?
Workforce reductions
Staffing ratios
Developmental freeze
Hiring bonuses
• Opportunity
? Revaluing Providers
? Evidence-based staffing
? Accountability for learning
43
Errors and Opportunities (cont.)
• Error
? Demanding the Impossible
• Opportunity
? Managing Needs-Resources Gap
? Team
? Minimize gap
44
Covey – Leadership Evolution
• No shortcuts
• Win-Win Agreements
? Desired Results
? Set Guidelines
? Identify Resources
? Accountability
? Consequences
45
Biblical Worldview Application
• Philippians 2:3-5
? Not selfish ambition
? Counts other more
significant
? Look to interest of
others
? Having the mind of
Christ
46
Recap of Hall
• Vulnerability
• Fostering relationships
• Cultivating Leadership Vulnerability
• Error as opportunity for healthcare
leadership
47
What’s next?
• Complete the reading assignments
• Take the Hall Quiz
• Answer the discussion questions
• Complete the writing assignments
48
References
• Brown, B. (2010). The Power of Vulnerability. Retrieved from
http://www.royking.org/2011/01/31/leadership-requires-an-open-heart-what-is-yourlevel-of-vulnerability/
• Brown, B. (2013). Embracing Vulnerability. Retrieved from

• Covey, S. (1992). Principle-Centered Leadership. Los Angeles, CA: Fireside Press.
• Malloch, K. & Porter-O’Grady, T. (2009). The Quantum Leader: Applications for the
New World of Work. (2nd ed.). Sudbury, MA: Jones & Bartlett Learning.
• Offermann, L. & Rosh, L. (2012). Building Trust Through Skillful Self-Disclosure. HBR
Blog Network. Retrieved from
http://blogs.hbr.org/cs/2012/06/instantaneous_intimacy_skillfu.html.
• Porter-O’Grady, T. & Malloch, K. (2011). Quantum Leadership – Advancing Innovation,
Transforming Health Care. (3rd ed.). Sudbury, MA: Jones & Bartlett Learning.
• Rothman, J. ( 1997). Resolving identity- based conflict. San Francisco, CA: JosseyBass.
• The Holy Bible (New Living Translation)
• Whitfield, C. L. (1993) Boundaries and relationships: Knowing, protecting, and enjoying
the self. Health Communications, Inc., Deerfield Beach, FL.
• Wong, B. & Mckeen, J. (1998). The New Manual for Life. Clayton, NC: PD Publishing.
49
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