ENC3246 Document Series Manager Gateway Industries Project 1 Letter Look at the file below. All instructions are at the top of first page. You can’t use th

ENC3246 Document Series Manager Gateway Industries Project 1 Letter Look at the file below. All instructions are at the top of first page. You can’t use the same Genre. You need to use three different Genre (email, memo, letter). Make sure the style of the each Genre is correct. Choose only one scenario for all of them and then answer the delivirables. ENC 3246 Project 1 – Fall 2019
Document Series
Learning Objective
To practice writing various forms of business correspondence and documents.
To practice addressing purpose and audience
To practice developing your own writing style paying particular attention to concision
(i.e., losing the wordiness) and paragraph construction and tone
Choose one of the following scenarios 1, 2, or 3, (4 is a sample) and produce the requested
documents for one scenario only. Scenario 4 is a sample for the class to discuss in the online
discussion board this week. Each scenario asks you to prepare a range of documents. Students
are responsible for determining the appropriate genre (email, memo, business letter, etc.) as well
as the content of those documents. You should not be using the same genre for each document.
Scenario 1
You are the technical manager of a large Internet design firm (100+ employees). One of your
primary responsibilities is to manage a team of developers. Your unit’s primary goal is to build
and deliver custom web applications and to update client websites. Due to the increase of
information delivery via company intranets, your company has grown has grown considerably.
About 8 months ago you hired a small start-up company, MaintainU, to perform routine
maintenance for clients’ websites because you needed to focus more attention on the custom
applications. MaintainU does not interact with your clients and they work as sub-contractors
through your company. Your clients are not aware of this move and for now, you and Nathan
Elder, your company president, want to keep it this way.
The last several months you have had problems with MaintainU not paying attention to version
dates. They have, on several occasions, made changes requested by clients, but they also
uploaded old pages to the site. Having dealt with a number of complaints, the most recent two
weeks ago, you had a long conversation with Jason Hughes, the president of MaintainU, that
mistakes are not acceptable.
Now, this morning, you receive an angry call from a client, Sheila Links at Gateway Industries,
because an executive that was fired two months ago has been added back to the executive page.
Gateway Industries was one of the first clients your firm ever signed. While the client is on the
phone, the mistake is corrected, and you end up setting up a meeting for lunch next week.
For the first 6 months or so, the relationship with MaintainU was great. At this point, you’re
uncertain if you want to continue the relationship, but at the same time, you cannot afford to
bring maintenance work back in-house. Apparently, the phone call to Jason wasn’t enough.
Deliverables –
Based on the scenario above, your deliverables will be the following documents:
document to the client, Gateway Industries
document to MaintainU
document to the president, who is a micro-manager and likes to know everything that is
going on
Scenario 2
You are the project manager of a civil engineering company. Your current project is a large-scale
(100 miles) construction project that is restoring a portion of the wetlands in coastal Louisiana
and SE Texas.
Currently, you are building a series of temporary access roads so that you can get equipment to
one of the low-lying areas. This project involves a literal convoy of heavy trucks. Your firm has
received numerous complaints from local residents about the noise and dust. In particular,
you’ve received three letters from the same woman, Winnifred Doucette Lejeune. The last letter
contained 10 additional signatures. If residents’ complaints continue to escalate, they could slow
down the project and put you behind schedule.
You make a trip from the office headquarters in Lafayette, LA to the Calcasieu/Sabine Coastal
Wetlands Planning, Protection, and Restoration Area to see what’s going on. On site, you see
everything seems to progressing fine. Workers are on the job by 7:00am and running until almost
sundown, but in the local bar and grill, all the talk is about “the darn government project to
When you get back to the office you decide you need to take action.
Based on the scenario above, your deliverables will be the following:
document to Winnifred Doucette Lejeune, who after further investigation, is a local
resident that seems to spearhead any effort the town needs
document to the company vice-president, Richard Smith, who asked to be told of any
problem, or in his words, “anything that even remotely smells like a problem” with the
document to sub-contractor supervisor at the construction site. Your firm has used this
sub-contractor for almost five years, but this is the first project you’ve worked on with
this particular supervisor.
Please put all documents in ONE file.
Scenario 3
You’re the compliance coordinator for a biomedical company, Hadley Services, which provides
field service technicians to local hospitals and medical offices. Hadley’s specialty is radiological
equipment, particularly open MRIs. Your primary job is to coord inate the schedules for repair,
calibration and preventive maintenance for all of your clients. You are also responsible for
writing the reports that keep the company in compliance with local and federal guidelines.
Since many medical facilities are starting to replace their outdated MRI machines with the new
open MRIs, Hadley has grown considerably in the last 2 years. Hadley has a long standing
relationship with the folks at Hitachi Medical, who manufacture the AIRIS Elite, the most
commonly used machine in your market.
In the early afternoon, you get an email from one of Hadley’s newest clients, St. Francis Clinic,
which is a brand new clinic of the Alliance Medical Group. When St. Francis opened two months
ago, they signed on with Hadley. The St. Francis account meant a lot to Hadley since they had
been wooing the Alliance Medical Group for years.
The email is from St. Francis’s clinic administrator, Pat Williams. The technician, Allen Franks,
just left after completing a safety check, and now the machine is no longer recording data. You
immediately dispatch another, more experienced technician (Marcus Ramirez) to address the
problem, and call Ms. Williams. While you’re on the phone with her, Marcus texts you to tell you
that problem is solved. You relay the information to Ms. Williams and hang up.
After chatting with both technicians, the problem was a simple. Allen Franks had failed to
connect the data port snuggly, which is a rookie technician mistake. Now that everything has
settled down, you know you have some additional work to do.
Based on the scenario above, your deliverables will be the following:
document to Pat Williams, the client
document to Hadley’s client rep, Ronni Simms, who is responsible for the St. Francis
account letting her know of the developments with her clinic. She works with you, at
your company, and handles all customer relations
document to Allen Franks
Please put all documents in ONE file.
As the quality control supervisor at Aero Coast, you make sure that the structural repairs on wide
body passenger and freight aircraft are completed in compliance with all federal regulations.
Aero Coast specializes in re-fitting aircraft and they have developed quite a reputation for
innovative structural designs. In addition, Aero Coast is known for their attention to detail and
finishing projects on time.
You and the team have just completed a structural re-design to the interior of a plane that will be
used to ship mini-widgets overseas. The re-design focused on customized racking systems to
hold the sensitive mini-widgets in place on the long flight. About four hours after the plane has
left, you get a text from the pilot. The plane has been grounded in the northeast because of
“improper aircraft configuration.” The lens covers on the emergency lighting system are not
FAA specified.
After a few calls, you find a line mechanic that can make the necessary repairs, but he can’t get
there for about 24 hours. You call the client and deliver the bad news–the flight will be delayed
by a day. The client, Global Widget Freight, has been with Aero Coast for about three years, and
you have a solid business relationship. They account for about 17% of your annual revenue, but
they’ve just been bought out.
You have some work to do to keep people happy and to make sure this type of problem does not
happen again.
Based on the scenario above, your deliverables will be the following documents:
document to Carter Buchanan, VP at Global Widget Freight
document to Bob Gunney, Aero Coast’s inspector who signed off on the completed job
document to Ned Masters VP of Aero Coast
Please put all documents in ONE file.

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