Ch 9 & 11 AIM Planning Process for Routine Messages Questions 9.1 Chapter Review Questions. Make sure to write complete one or two paragraphs’ answers to be able to obtain total points.
Chapter 9 pages 250 – 275.
Describe the AIM planning process for routine messages.
Identify the preferable message structures for various types of routine messages.
CH 11 CHAPTER REVIEW QUESTIONS
Chapter 11 pages 314 – 344
Discussion Exercises
11.1 Chapter Review Questions. Please answer in paragraph format.
Describe the criteria for evaluating bad-news messages in terms of controllability, likelihood, and severity.
Explain considerations for deciding which channels to use when delivering bad-news messages.
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