Interview assignment AMOA

I don’t know how to handle this English question and need guidance.

Contact a medical office that uses a medical office scheduling system.Ideally, the medical office should be in your local area. However, if you know someone in another city or state who works in a medical office, you may interview outside of your local area over the phone or computer.

a. The best wayto receive a responseis by calling the practice or going in person to request an interview. It is common for a busy medical office to respond to emails slowly. In addition, calling/going in is more personal and the medical office will be lesslikelyto say no when there is direct contact.

b. When you call or go in, it is best to ask to speak to the office manager or the person who schedules appointments. The office manager is the employee who is most likely to make a decision about granting the interview and the scheduler will be the person who uses the electronic health record system the most.

c. If a medical office has objections to granting the interview, assure them that:

i. There are no patient-specific questions; therefore, HIPAA regulations will not be violated in any way.

ii. You will print out a copy of the questions and present them to the office manager or person you are interviewing so they can be certain they will not be asked to violate regulations in any way.

iii. The interview includes only 19 questions and should only take 20 minutes at the most. If there is still hesitation or lack of time on the medical office’s part at that time, you can offer to send the questions to the person being interviewed via email. However, this should be used as a last resort.

iv. The interview will only be shared with the instructor. If a practice is hesitant about releasing “private” information about the practice and how it operates, only 2 people will see the interview—you and the instructor.

v. The interview is an assignment for a course that is part of an associates’ degree at Liberty University. Liberty University is accredited by the Southern Association of Colleges and Schools. (In the event that the medical office requests a written letter from the school/instructor as verification, contact your instructor and he/she will be happy to provide one for you.)

2. Complete the Interview Question Form in its entirety.

a. Two interviews with two different medical offices are required.

b. Type the answers to the questions for each interview on the interview question form.

c. Complete the student discussion on the Interview Question Form after each interview. Each student discussion must be at least 350 words each anddiscuss what you have learned, as well as some practical takeaways for you as a potential employee in a medical office.

d. This assignment must usecurrent APAformat.You will include a reference page at the end of your Interview Question Form to reference your interviews. You are to verify the information shared by the person you interviewed. For example: if the person you interviewed shared some advantages/disadvantages about the software they use in the office,you are to look up the software, verify those advantages/disadvantages, and cite it in current APA format on the reference page.

NOTE: You may interview offices of a variety of specialties. While this list is not exhaustive, it illustrates the flexibility you have as to the types of medical offices you may contact to request an interview. Contact your instructor if you have questions as to whether or not a practice is “allowed.”

Examples of Medical Office Specialties

Family Medicine

Internal Medicine

Pediatrics

Dentistry

Osteopathic Medicine

Dermatology

Orthopedics

Pain Management

Rehabilitation Center

Urology

Plastic Surgeon

Optometry/Ophthalmology/VisionCenter

Otolaryngology (ENT)

Obstetrics/Gynecology

Speech Pathology

Gastroenterology (Digestive Health)

Chiropractic

Occupational or Physical Therapy

Psychiatry/Licensed Counselor

Nursing Home

Hospice

Hospital Unit

Urgent Care Centers/Clinics

AMOA 203

Interview Question Form

Interview 1:

1. Office Name:

2. City, State:

3. Phone number/email:

4. Type of medical office (i.e.: Family practice, Orthopedic specialist, dental):

5. Name of individual:

6. Title of individual:

7. Years of work experience:

8. How many patients does the office see on an average day?

9. Have you ever worked in a medical office that did not use computers for scheduling patients?

10. What benefits are there to using computers to schedule appointments versus the old paper format?

11. Are there any drawbacks to using computers in the office?

12. What software do you use to schedule patients for the practice?

13. Is your scheduling software linked to the practice’selectronic health record?

14. Could you provide the most important information gathered when scheduling patients?

15. Does your office have procedures in place for when the computer system is not available? Explain.

16. How does your office handle inclement weather?

17. Does your scheduling software allow only specific users, or all users, to access the schedule fromhome or other locations in cases when patients’ appointments need to be cancelled or changed?

18. Have you ever used any other scheduling systems? If so,what was the software called?

• Were there any differences betweenthe 2 systems? Explain.

19. What advice would you give to a college student who wants to work in a medical practice?

Student Discussion (at least 350 words):

• What was learned?

• What are at least 2 practical takeaways?

Interview 2:

1. Office Name:

2. City, State:

3. Phone number/email:

4. Type of medical office (i.e.: Family practice, Orthopedic specialist, dental):

5. Name of individual:

6. Title of individual:

7. Years of work experience:

8. How many patients does the office see on an average day?

9. Have you ever worked in a medical office that did not use computers for scheduling patients?

10. What benefits are there to using computers to schedule appointments versus the old paper format?

11. Are there any drawbacks to using computers in the office?

12. What software do you use to schedule patients for the practice?

13. Is your scheduling software linked to the practice’selectronic health record?

14. Could you provide the most important information gathered when scheduling patients?

15. Does your office have procedures in place for when the computer system is not available? Explain.

16. How does your office handle inclement weather?

17. Does your scheduling software allow only specific users, or all users, to access the schedule fromhome or other locations in cases when patients’ appointments need to be cancelled or changed?

18. Have you ever used any other scheduling systems? If so what was the software called?

• Were there any differences in the 2 systems? Explain.

19. What advice would you give to a college student who wantsto work in a medical practice?

Student Discussion (at least 350 words):

• What was learned?

• What are at least 2 practical takeaways?