OL211 Southern New Hampshire University Maersk Customer Service Essay Hello, This is the third installment of the milestones leading up to the final project. Feel free to reach out if you need any further assistance or information. The rubric is attached below. Thank you again for the work you have continued to do with me OL 211 Milestone Three Guidelines and Rubric
Overview: This milestone focuses on the topics of this week’s lessons: managing and appraising employee performance.
Using the material on performance management and appraisals provided in this week’s lesson and the case, in a short paper you should:
Determine the HRM’s role in the performance management process and explain how to ensure the process aligns with the organization’s strategic plan.
Differentiate between the trait, behavioral, and results-based performance appraisal systems, providing an example where each would be most
applicable.
Identify best suited appraisal for the Maersk Customer Service – CARE Business Partner.
Identify and describe a variety of performance rating scales that can be used in organizations including graphical scales, letter scales, and numeric scales.
Guidelines for Submission: Your submission should be 2–3 pages in length and double-spaced using 12-point Times New Roman font. Be sure to list your
references at the end of your paper. Submit journal assignment as a Word document.
Instructor Feedback: This activity uses an integrated rubric in Brightspace. Students can view instructor feedback in the Grade Center.
Critical Elements
Evaluation:
Performance
Management
Exemplary (100%)
Meets “Proficient” criteria and
description is well supported and
plausible
Evaluation:
Performance
Appraisal
Meets “Proficient” criteria and
example is well supported and
contextualized
Evaluation:
Suited
Appraisals
Meets “Proficient” criteria and
uses scholarly research to
substantiate claims
Evaluation:
Performance
Scales
Meets “Proficient” criteria and
description is clear and
contextualized
Proficient (85%)
Determines HRM’s role in the
performance management
process, including how the
process aligns with the
organization’s strategic plan
Differentiates between the trait,
behavioral, and results-based
performance appraisal systems,
and provides an example where
each would be most applicable
Determines how to identify best
suited appraisals for employee
job duties, and supports response
with an example
Identifies a variety of
performance scales that can be
used in organizations and
describes each
Needs Improvement (55%)
Determines HRM’s role in the
performance management
process, but does not include
how the process aligns with the
organization’s strategic plan
Differentiates between the trait,
behavioral, and results-based
performance appraisal systems,
but does not provide an example
where each would be most
applicable
Determines how to identify best
suited appraisals for employee
job duties, but does not support
response with an example
Identifies a variety of
performance scales that can be
used in organizations, but does
not describe each scale
Not Evident (0%)
Does not determine HRM’s role in
the performance management
process
Value
23
Does not differentiate between
the trait, behavioral, and resultsbased performance appraisal
systems
23
Does not determine how to
identify best suited appraisals for
employee job duties
23
Does not identify a variety of
performance scales that can be
used in organizations
23
Articulation of
Response
Submission is free of errors
related to citations, grammar,
spelling, syntax, and organization
and is presented in a professional
and easy-to-read format
Submission has no major errors
related to citations, grammar,
spelling, syntax, or organization
Submission has major errors
related to citations, grammar,
spelling, syntax, or organization
that negatively impact readability
and articulation of main ideas
Submission has critical errors
related to citations, grammar,
spelling, syntax, or organization
that prevent understanding of
ideas
Earned Total
8
100%
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