HMD253 Cal Poly Pomona Guest Speaker MGM Resorts International Reflection Paper Talk about the guest speaker Jane Rosenblum, Directer of Guest experience, MGM Resorts international. And the lecture slides. 2 pages, Double spaced, 12 font times new roman. What does Guest Experience do?
Create Customer Experience Strategies Across MGMRI
Journey Map to Identify Opportunities & Pain Points in the Guest. Experience
Root Cause and Action Plan Service Opportunities
Partner w Property Operators to Implement Customer Experience initiatives
Manage Incoming & Outgoing C-Suite Correspondences
Stakeholders do we work with?
He is our typical Leisure
• 43 years old
Uves in Washington DC
An Income $100K $123
• None Rewards Member
Avenge leo w $314
Certesta vegas lo varonen we het
Theall night stay under en departe. Si
. Typically avels Outing and meet
Lagerl First trip to Mandalay
Ready to stand vacation
Booked flighthotel 3 Ohned in line was 30
months in advance, Head to minutes lone was under the
Room has a beautiful trio
Mead down to the count
View the room has visibly
the airport any, Longine mpression that everything
play enox, Croled
in security, 30 minute fight was peespaid in advance upgraded amenities and is
room wasn’t ready
Deobed to spend
Aher pambling, heated to
ther relates the benchi la un proceed toán
STUSTU There was
our career pod
tnews for a Sest
23 cocked perfect
been busca el London se niti bor,
Front Desk Agent
Guest Room Attendant
Mlde test kitendant
Front Desk Wat Time
Guest Room Layout and
COST OF STAY
Flight Hotel $914
Luggage fee: $25
Beverage on Fight: $10
Resort Ice: $81.90
Room Upgrade: $25
Parking fee: $45
Gambing end 5700
One last 10
How Do We Build and Cultivate a Culture of Service Excellence?
SHOW Service Basics
GuestView (Guest Survey via Email)
CSEA (Chairman’s Service Excellence Award)
Day Trip Surveys at Regional Properties
Service Recovery Program – OWNing the SHOW
GuestView (Guest Survey via Email) Stats
25% Response Rate
Over 700,000 Completed Surveys
~ 3 Million Survey Invitations Sent
Purchase answer to see full
Why Choose Us
Top quality papers
We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.
Professional academic writers
We have hired a team of professional writers experienced in academic and business writing. Most of them are native speakers and PhD holders able to take care of any assignment you need help with.
If you feel that we missed something, send the order for a free revision. You will have 10 days to send the order for revision after you receive the final paper. You can either do it on your own after signing in to your personal account or by contacting our support.
All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.
Original & confidential
We use several checkers to make sure that all papers you receive are plagiarism-free. Our editors carefully go through all in-text citations. We also promise full confidentiality in all our services.
24/7 Customer Support
Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.
You are welcome to choose your academic level and the type of your paper. Our academic experts will gladly help you with essays, case studies, research papers and other assignments.
Admission help & business writing
You can be positive that we will be here 24/7 to help you get accepted to the Master’s program at the TOP-universities or help you get a well-paid position.
Editing your paper
Our academic writers and editors will help you submit a well-structured and organized paper just on time. We will ensure that your final paper is of the highest quality and absolutely free of mistakes.
Revising your paper
Our academic writers and editors will help you with unlimited number of revisions in case you need any customization of your academic papers